REFUND & EXCHANGE POLICY

1. Introduction

 

Thank you for shopping at Shalini's Fashion Freedom. We strive to provide high-quality fashion products and ensure customer satisfaction. Please read our refund & exchange policy carefully to understand our practices regarding exchanges and refunds.

 

2. Exchange Policy

 

      a. Eligibility for Exchange: We accept exchanges for items that are unworn, unwashed, and in their original condition with all tags attached. Items must be exchanged within 14 days of receipt.

​

      b. Process for Exchange: To initiate an exchange, please contact our customer service team at shalinisfashionfreedom@yahoo.com with your order number and details of the item you wish to exchange. We will provide instructions on how to proceed with the exchange.

​

      c. Shipping Charges: Customers are responsible for the cost of return shipping for exchanges. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

​

3. No Refunds

​

We do not offer refunds for any purchases. All sales are final. However, we are happy to facilitate exchanges as outlined above.

 

4. Custom Clothing

​

      a. Custom Orders: We offer custom clothing made to your specific measurements and preferences. Due to the personalized nature of custom orders, they cannot be exchanged or refunded.

​

      b. Accuracy of Measurements: Please ensure that all measurements provided for custom clothing are accurate. We are not responsible for any issues arising from incorrect measurements provided by the customer.

 

5. Contact Us

 

If you have any questions or concerns about our refund policy, please contact us at:

​

Shalini's Fashion Freedom 

 

Email: shalinisfashionfreedom@yahoo.com

​

Address: 610, Shripal Residency, Citylight Road, Surat, Gujarat, India – 395007

 

Phone: +91 87583 11594